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INTRODUCTION:
Welcome to the MercuCita.com website. These terms and conditions apply to the Site, Mercu Cita Sdn Bhd, and all of its divisions, subsidiaries, and affiliate operated Internet sites which reference these Terms and Conditions. Mercu Cita Supplier all type of Dates, Dates Mix with Nuts, Chocolate Dates, Dried Fruits, Nuts, Middle Eastern Delights, Sweets, Cookies, Halwa, Nougat And Juices, At Whole Sale Price, And: Your Ideal Solution For Ramadan Hari Raya & Festive Seasons Gift Packed & Hampers.
By accessing the Site, you confirm your understanding of the Terms and Conditions. If you do not agree to these Terms and Conditions of use, you shall not use this website. The Site reserves the right, to change, modify, add, or remove portions of these Terms and Conditions of use at any time. Changes will be effective when posted on the Site with no other notice provided. Please check these Terms and Conditions of use regularly for updates. Your continued use of the Site following the posting of changes to these Terms and Conditions of use constitutes your acceptance of those changes.

 

USE OF THE SITE:
We grant you a non-transferable and revocable license to use the Site, under the Terms and Conditions described, for the purpose of shopping for personal items sold on the Site. Commercial use or use on behalf of any third party is prohibited, except as explicitly permitted by us in advance. Any breach of these Terms and Conditions shall result in the immediate revocation of the license granted in this paragraph without notice to you.

Content provided on this site is solely for informational purposes. Product representations expressed on this Site are those of the vendor and are not made by us. Submissions or opinions expressed on this Site are those of the individual posting such content and may not reflect our opinions.

Certain services and related features that may be made available on the Site may require registration or subscription. Should you choose to register or subscribe for any such services or related features, you agree to provide accurate and current information about yourself, and to promptly update such information if there are any changes. Every user of the Site is solely responsible for keeping passwords and other account identifiers safe and secure. The account owner is entirely responsible for all activities that occur under such password or account. Furthermore, you must notify us of any unauthorized use of your password or account. The Site shall not be responsible or liable, directly or indirectly, in any way for any loss or damage of any kind incurred as a result of, or in connection with, your failure to comply with this section.

 

USER SUBMISSIONS:
Anything that you submit to the Site and/or provide to us, including but not limited to, questions, reviews, comments, and suggestions (collectively, "Submissions") will become our sole and exclusive property and shall not be returned to you. In addition to the rights applicable to any Submission, when you post comments or reviews to the Site, you also grant us the right to use the name that you submit, in connection with such review, comment, or other content. You shall not use a false e-mail address, pretend to be someone other than yourself or otherwise mislead us or third parties as to the origin of any Submissions. We may, but shall not be obligated to, remove or edit any Submissions.

 

ORDER ACCEPTANCE AND PRICING:
Please note that there are cases when an order cannot be processed for various reasons. The Site reserves the right to refuse or cancel any order for any reason at any given time. You may be asked to provide additional verifications or information, including but not limited to phone number and address, before we accept the order.

We are determined to provide the most accurate pricing information on the Site to our users; however, errors may still occur, such as cases when the price of an item is not displayed correctly on the website. As such, we reserve the right to refuse or cancel any order. In the event that an item is mispriced, we may, at our own discretion, either contact you for instructions or cancel your order and notify you of such cancellation. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card or bank account charged.

GST:
GST will be implemented in Malaysia with effect from 1 April 2015 at the rate of 6%. It will replace the existing sales tax and service tax. Prices of Items and services provided by Ecart Services Malaysia Sdn Bhd, being GST registered company, will include GST where applicable.

Please refer to the GST Act 2014 published in the gazette on 19 June 2014 and the GST Regulations 2014 issued on 30 June 2014. GST is under the jurisdiction of the Royal Malaysian Customs Department (“Customs Department”).

 

 

Refund:

NOTE: Items bought or gifts given during my cyber sale are not accepted for return nor exchange.

If you are NOT 100% satisfied with your purchase for any reason, we will gladly accept returns of packages within 14 days of the Purchase Order date and then issue a full refund after evaluation.

All we ask is that the product is...

- The item is your responsibility until it is returned us. It must be returned to us in its original condition.

- The cost of returning the item to us is your responsibility.

- The item must be returned to us within 7 days of receipt.

- Refund money 2 weeks until receive and check the product (s).

We value your shopping experience on top of everything else, that's why we also accept exchange (for item of equal or lesser value) if the item does not live up to your expectation or any other reasons beyond our wildest imagination.

Return or exchange procedures

Please request for return or exchange by emailing us at support@mercucita.com within 7 days from the day order is received.

You have to include the following details in the email:

- Order no:

- Contact no:

- Product to return or exchange: - A picture of the product if possible:

- Reason for return or exchange (so that we can improve!)

Once we receive your request for return or exchange, we shall contact you within 1-3 business days for further instructions.

To exchange item, please let us know the item you like to have in exchanged.

In most cases, you will need to bear the shipping charges for returning the item to us.

However, if we send the wrong or defective items to you, we will bear all the cost of return shipping (as long as you use a standard shipping method) and we will make sure we send the correct items to you. All at our expense.

Once your return is received and inspected by us (usually within 72 hours of receipt), your refund will be processed and we will contact you on the payment refund transaction.

 

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